Layanan Pelanggan Shopee

Kami siap membantu Anda 24 jam setiap hari untuk semua kendala di Shopee.

Bantuan 24 Jam
A man wearing a green apron is smiling and handing a GrabFood delivery bag to a customer in a fruit market. The market stall is filled with bunches of bananas hanging and displayed, with a prominent sign suggesting payment options through GrabPay.
A man wearing a green apron is smiling and handing a GrabFood delivery bag to a customer in a fruit market. The market stall is filled with bunches of bananas hanging and displayed, with a prominent sign suggesting payment options through GrabPay.

Layanan kami tersedia setiap hari, termasuk hari libur nasional untuk membantu Anda.

A shop display with an assortment of colorful backpacks and footwear on shelves. The adjacent store features promotional posters for a 20MP Softlight Camera smartphone by Vivo. Inside, there's a clean, modern interior with lit displays.
A shop display with an assortment of colorful backpacks and footwear on shelves. The adjacent store features promotional posters for a 20MP Softlight Camera smartphone by Vivo. Inside, there's a clean, modern interior with lit displays.
A delivery person is reclining on a blue scooter with a large Lazada-branded cargo box. The person is casually using a smartphone. The cargo box features a green and orange logo and the text 'Ship xanh, giao nhanh'. The setting appears to be an outdoor location with a worn plaster wall and some grass and stones on the ground.
A delivery person is reclining on a blue scooter with a large Lazada-branded cargo box. The person is casually using a smartphone. The cargo box features a green and orange logo and the text 'Ship xanh, giao nhanh'. The setting appears to be an outdoor location with a worn plaster wall and some grass and stones on the ground.
Solusi Cepat

Tim kami siap memberikan solusi cepat untuk setiap masalah yang Anda hadapi.

Hubungi kami kapan saja untuk mendapatkan bantuan terkait transaksi dan layanan Shopee.

Dukungan Pelanggan

Ulasan Pelanggan

Kami siap membantu Anda dengan semua kendala di Shopee.

Pelayanan Shopee sangat memuaskan, respons cepat dan solusi tepat untuk masalah saya.

Rina S.
A retail setting with a digital point of sale system on a counter displaying product information. A customer and an employee are engaged in a transaction, with the employee wearing a plaid shirt and the customer holding a bottle. Shelves filled with products are visible in the background.
A retail setting with a digital point of sale system on a counter displaying product information. A customer and an employee are engaged in a transaction, with the employee wearing a plaid shirt and the customer holding a bottle. Shelves filled with products are visible in the background.

Jakarta

Saya sangat terbantu dengan layanan pelanggan Shopee yang responsif dan selalu siap membantu, terutama saat ada kendala saat berbelanja online.

A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
Andi T.

Bandung

★★★★★
★★★★★

Tentang Kami

Kami di Shopee siap membantu pelanggan 24 jam setiap hari, termasuk hari libur nasional, untuk semua kendala yang dihadapi.

Two people are engaged in a transaction, with the focus on a hand holding a smartphone displaying an application. The background shows another person wearing a mask and holding a piece of clothing, suggesting an indoor setting.
Two people are engaged in a transaction, with the focus on a hand holding a smartphone displaying an application. The background shows another person wearing a mask and holding a piece of clothing, suggesting an indoor setting.
Hubungi
A delivery person wearing Grab-branded attire, including a green helmet and jacket, hands over a brown paper bag to a smiling young woman standing at a door. The woman is dressed casually with a headscarf and there are green plants near the entrance.
A delivery person wearing Grab-branded attire, including a green helmet and jacket, hands over a brown paper bag to a smiling young woman standing at a door. The woman is dressed casually with a headscarf and there are green plants near the entrance.